Answer for HCA 675 Discuss your viewpoints on the question of whether patients can adequately understand and judge the quality of the health care services they receive Re: Topic 1 DQ 1

Measurement of patient experience is important because it provides an opportunity to improve care, enhance strategic decision making, meet patients’ expectations, effectively manage and monitor health care performance, and document benchmarks for health care organizations.According to Kliff,S(2012) patients put value on a high-quality treatment experience that includes open communication and ease of service. Measurement of patient experiences can also inform an organization on improvement of processes and clinical outcomes, utilization of resources, and enhancement of safety.Furthermore, organizations also want patients to return, to refer their friends and family, and to provide positive word-of-mouth (behavioral loyalty) about their health care experience. Although many patient experience measurement initiatives are still in development stages, studies have begun to report improvements after systematic collection of data on patient perspectives and feedback(LaVela,S,L. & Gallan,A,S.2014).

LaVela,S,L. & Gallan,A,S (2014) Evaluation and measurement of patient experience.Retrieved from https://pxjournal.org/cgi

Kliff, S.(2012).How patients judge what makes ‘excellent’ health care. Retrieved from https://www.washingtonpost.com/